Browse Journal
Browse Journal
  • Browse Journal
  • Article

Article

Evaluating web information accessibility: Insights on information ableism from U.S. tourism marketing organizations and state health departments

With the Internet often serving as the primary source of information for people with disabilities, ensuring
digital inclusion and accessibility is essential for supporting independent travel planning and accessing health
information. This study, which is of significant importance, investigated information ableism in the U.S. by evaluating
the web content accessibility of 50 state Destination Marketing Organizations (DMOs) and 50 state health departments.
Using the AChecker tool, the findings indicated that DMOs' web pages had more accessibility issues compared to those
of state health departments. Significant discrepancies in Web Content Accessibility Guidelines (WCAG) were
particularly evident in providing text alternatives for non-text content and input assistance in the DMOs’ web pages. The
study discusses these findings' implications and suggests future research directions.